Your Performance at a Glance
All Zendesk Explore dashboards are live and refreshed daily or hourly, based on your subscription type. You get an instant overview of all activities divided into three categories: Chat/ Messaging, Talk, and Support – All crucial data collected and presented in one place. Explore and Explore Plus can expand and personalize their reports with various live data widgets.
Chat/Messaging & Call Reports
These dashboards let you quickly see your agent performance across different metrics:
-Today’s satisfaction rating
-Longest waiting time
-Average waiting time
-Conversations in queue
-Active conversations
-Away/ online agents
-A chart summary of opened and closed conversations over the past 8 hours
Support Reports
Support reports give an overview o your overall ticket resolution performance. It will also show how the daily performance compares to historical data. The report will show:
-New tickets in the past 30 minutes
-Open tickets in the past 30 minutes
-Solved Tickets in the past 30 minutes
-Tickets solved and created in the past 8 hours (a chart)
-Today’s satisfaction rating
-Online/ offline agents
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