At first thought, making sure a customer is happy can seem like a simple task, but that does not necessarily mean that it’s an easy task. While most if not all businesses would agree that customer service is extremely important, not very many businesses could explain to you the key elements that make up excellent customer service.
Excellent customer service is all about going the extra mile when trying to make a customer happy, and ultimately create a lasting positive experience that they will think of when they go to choose products or services in the future. Not only the quality, but the timeliness of service is also an important factor to focus on, along with great communication and problem resolution skills. While the expectations of the customer may differ for each type of business, the key elements at the core of great customer service remain the same.
Having an extensive understanding of the product your company’s products is key. Make sure you take the time to have hands on experience with the product or service you’re trying to manage. Being involved with the company’s products, brand, and mission will allow you to present an honest, trustworthy experience for customers that they will appreciate.
Whether its your first customer, or the 100th customer you’re dealing with for the day, be sure to keep a positive and friendly attitude. First impressions often are the only impression a customer will remember, and they will associate what they think of you with your company. Showing your willingness to go above and beyond to the customer will often keep them satisfied and has the tendency to cool off some of the angrier customers you may come across.
As mentioned before, dealing with customers’ issues in a timely and efficient manner is very important. Any step you can take to be more efficient in the customer service process is worth doing.
Customer service relies heavily on problem solving and answering questions. Researching as well as formulating your own methods for solving the issues you see in your industry will help you prepare for most of the situations you come across. For beginners, looking back to some of your own positive experiences in customer service can help as a starting point.
Part of providing excellent customer service also includes being unselfish and doing things for others without expecting any reward or gain. Keeping this in mind combined with the key elements explained above will almost guarantee a positive and beneficial customer service experience for both you and your customers.