Zendesk Implementation Support

We will build and design your Zendesk instance based on your needs – and provide full support from initial system setup to post go-live operation as well as user training sessions.

If you are new to cloud-based customer service tools like Zendesk…

You are in the right place! Below is the flow that Unwired Logic adopt for implementation project for customers who are considering in building up a new customer support team or implementing/switching to a cloud-based customer support tool:

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Discovery and Planning

Zendesk, which specializes in customer support, has a wide range of service features, but you don’t have to use all of them. You can customize the functions and settings you need to suit your business. First we will spend some time understanding your current business situation including your pain points and what you are willing to improve – future plans. Our experienced consultants will provide solutions that best meet your needs. Further feature extension is also available as needed as you go. In-depth discovery and planning sessions are very important for implementation project success.

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Zendesk Design and Development resized

Zendesk Configuration

After understanding your current business and customer support flow, our experienced consultants will help you configure and customize Zendesk to get the most out of it. Depending on the size of your business, the configuration can typically take up to 14 days to complete.

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Training

User Training – Understanding and Using Zendesk

Now that your Zendesk is ready for you, we will provide trainings for administrators in your team and explain the structure of the system through actual demonstrations as well as a user training for customer support agents. Our trainers will guide you through the system that we set up – various functions, how-to’s and Q&A sessions – in detail  with a clear explanation.

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Support after Zendesk Implementation

Post Go-live Support

Unwired Logic continues to provide support to our customers after the implementation is complete. We have a strong background in technology solutions, and have a proven track record of supporting customers in a various ways utilizing technology. Because we are experts in a variety of industries, we can provide support for all your needs.

In addition, Zendesk is a tool that is constantly evolving with new features being developed and updated on a regular basis. As your business grows, we can provide you with suggestions on how to make the most of Zendesk or customize with additional options to make it even more useful for you. Our goal is to provide you with the best possible customer experience by supporting your Zendesk implementation.

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