4 powerful zendesk products - 1 pretty package
The Suite offers everything you need to let customer conversations flow seamlessly across channels,
creating a better experience for both your business and your customers.
Zendesk Suite contains:
Integrated customer support
Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets. Support puts all your customer support interactions in one place, so communication is seamless, personal, and efficient–which means more productive agents and satisfied customers.
Knowledge base and smart self-service
It’s easy to build a knowledge base so that customers can resolve support issues themselves—and most actually prefer to. It’s great for businesses too. With Zendesk Guide, companies can scale and deflect tickets using smart self-service, including AI-powered tools like Answer Bot, to increase customer and agent satisfaction while also reducing support costs.
Live chat and messaging
Some customers are just in a hurry and need quick access to a real person. With Zendesk Chat and Message, you can also proactively engage customers—in real-time and in context. That way customers can get the attention they deserve.
Call center software
For complex problems—like placing a complicated order or re-booking a flight—customers often call to get more personalized support. Zendesk Talk and Talk Partner Edition make it easy and efficient for agents to help customers over the phone as part of a seamless omni-channel support experience.
Unwired Logic will assist you with everything from proposals and implementation to post-project support not just for a single zendesk product but also for zendesk suite - the perfect omni-channel customer experience for your business. We are a Zendesk Certified Solution Provider and Zendesk Certified Implementation Partner, and we have experienced one of the largest Zendesk implementation case study.
We also have Zendesk Certified Support Administrator, so if you are already using Zendesk and looking for a better use way, we can provide suggestions and support to meet your wants and needs.
Looking for an excellent customer experience? We have a solution for you.
Feel free to contact us about anything!