Go-live isn't the finish line. Tools drift, channels change, demand shifts, and the stack that fit last year quietly stops fitting. Most businesses don't have the in-house bandwidth to keep it tuned.
We stay on. We monitor the stack, handle changes and upgrades, tune against your real numbers, and stay one call away when something breaks. You get the benefit of an in-house systems team without hiring one.
Fixed deliverables. Yours to own.
Monitoring and a help desk for stable setups that need occasional hands. Priced per product.
- Ongoing monitoring
- Helpdesk support, up to 5 incidents a month
- Monthly usage report and review call
The full managed service. Monitoring, changes, tuning, and a monthly review that keeps the stack moving with the business. Priced per product.
- No incident cap
- Changes and upgrades, up to 6 hours per request
- Continuous tuning
- Monthly usage report and review call
An ongoing engagement, scoped to your stack. Contracts run 6 or 12 months and renew automatically unless you cancel in writing 60 days before the term ends. Every month you see what we did and what it changed, so the renewal is never a mystery.
Light covers up to 5 incidents a month. Standard has no incident cap, and individual change requests are handled inside the retainer up to 6 hours each. Anything larger gets scoped and quoted separately. We try to solve it inside the retainer first.
Part of a method, not a one-off.
An Optimize-stage service. It keeps everything we implemented sharp - and keeps someone who knows your stack one call away.
After implementation we kept the contact stack tuned - holding the same coverage with half the support headcount, month after month.
See the case →Tell us what's leaking. We'll tell you if we can help.
45 minutes. No deck, no pitch. We ask three things, listen, and tell you straight whether we're the right people for the problem.