Unwired Logic’s Zendesk Solution

We tailor Zendesk’s intuitive and straightforward interface to each company’s specific needs. We can easily modify and scale it up as the business grows – keeping everything running smoothly and costs minimal.

Keep costs down. Keep customer satisfaction up.

The key to any effective business solution is designing it to address current requirements with the flexibility to easily grow to meet future customer needs – Unwired Logic’s Zendesk Solution

All the global features you want – paid for in local currency

Unwired Logic is a certified Zendesk implementation partner in the Asia Pacific Region, so we can help you purchase a Zendesk license in Japanese yen.

This feature isn’t even available through the company itself. It’s just one of the ways we take the stress out of the process so you can focus on running your business.

What is Zendesk Infographic

With our solution, you can improve business operations, reduce employees’ workload and labor costs while improving customer satisfaction at every turn. As a certified Zendesk Solution Provider and Zendesk Implementation Partner, Unwired Logic can tailor Zendesk’s robust functionality to your unique business needs.

Tried and Trusted

Used by over 2000 companies in Japan alone – and more than 130,000 worldwide – Zendesk has proven its robust nature across industries and adaptability across continents.

2000

Companies in Japan alone

130k+

Worldwide

95%

CSAT

9

Unique automated functions

Whether they’re product inquiries, emails or chat boxes, customer communications are hard to manage even with the best of people on the case – and it gets increasingly complicated the more channels you use. Centralized management of multi-channel communications supports your team, and in turn, lets them build stronger relationships with your customers.

Contact Unwired Logic to see how one of these solutions can work for you.

Provide the best customer experience and differentiate yourself from your competitors with the Unwired Logic Zendesk solution.

Frame 657

Zendesk Support: Centralize Customer Relations

Customer relationships are crucial to any successful business. How your team accesses those customer inquiries directly impacts their ability to respond to a situation effectively. Zendesk’s robust functionality allows customer conversations to flow seamlessly across channels.

Learn more
Frame 652

Live Chat and Messaging

Some customers are just in a hurry and need quick access to a real person. With Zendesk Messaging and Message, you can proactively engage customers—in real-time and in context.

Learn more
Frame 653

Personal Support: Call Center Software

For complex problems, i.e., placing a complicated order or re-booking a flight, customers often call to get more personalized support. Zendesk Talk and Talk Partner Edition make it easy and efficient for agents to help customers over the phone as part of a seamless omnichannel support experience.

Learn more
Frame 654

Zendesk Guide: Powerful Self-Service Functions

The Zendesk Guide is a place for problem-solving and the exchange of solutions with other members of the Zendesk community. With Zendesk Guide, your company can scale and deflect tickets using smart self-service, including AI-powered tools like Answer Bot, to increase customer and agent satisfaction while also reducing support costs.

Learn more
Frame 655

Smart Self-Service (Answer Bot)

It’s easy to build a knowledge base so that customers can resolve support issues themselves – and most prefer to do just that. It’s great for businesses too. With Zendesk Guide, you can reduce support costs while increasing customer and agent satisfaction with smart self-service, including  AI-powered tools like Answer Bot

Learn more
Frame 656

Automated Functions: Autopilot Your Business

By using automation and trigger functions, you can improve efficiency and productivity. Unload tasks from the shoulders of your company’s customer support personnel. This also allows for growth in the volume of inquiries that can be accommodated – without increasing headcount.

Learn more