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Unwired Logic’s Zendesk Solution

Keep costs down.
Keep customer satisfaction up.

Unwired Logic uses Zendesk, a robust omni-channel customer support platform that manages and streamlines customer data, communications and inquiries from various channels into one centralized communications platform. We tailor Zendesk’s simple and intuitive interface to each company’s specific needs, and can modify and scale it up as the business grows – keeping the business running smoothly and costs to a minimum.

Provide the best customer experience and differentiate yourself from your competitors with the Unwired Logic Zendesk solution.

As a certified Zendesk Solution Provider and Zendesk Implementation Partner, Unwired Logic can tailor Zendesk’s robust functionality to your unique business needs, helping you improve business operations, reduce employees’ workload and labor costs and improve customer satisfaction at every turn.

All the global features you want
– paid for in local currency

Unwired Logic is a certified Zendesk implementation partner in the Asia Pacific Region, so we can help you purchase a Zendesk license in Japanese Yen – a feature which isn’t even available through the company itself. It’s just one of the ways we take the stress out of the process so you can get back to running your business.

Tried and Trusted

Used by over 2000 companies in Japan alone – and more than 130,000 companies around the world – Zendesk has proven its robust nature across industries and adaptability across continents.

Why Zendesk for Self-Storage?
  • Increase Sales - better manage new customer inquiries
  • Increase Operational Efficiencies by 30% - automate routine customer requests
  • Decrease time by 20% spend on managing building maintenance requests
How Zendesk can work for you

Zendesk Support:
Central Customer Relations

Customer relationships are key to any successful business, and how your team accesses those customer inquiries directly impacts their ability to effectively respond to a situation. Zendesk’s robust functionality allows customer conversations to flow seamlessly across channels.

Customer communications, whether they’re product inquiries, emails or chat boxes, are hard to manage with the best of people on the case – and get more and more complicated the more channels you’ve got. Centralized management of customer communication in multiple channels supports your team, and in turn, helps them support building better customer relationships.

Inter-departmental communications
and efficiency

Zendesk is not only a robust customer support tool, but also an efficient avenue for inter-department communication. For example, when you receive a technical inquiry from a customer, you can easily share all information with technical staff and get answers within the same ticket. Smooth internal communication will lead to stronger cooperation among all departments and overall productivity will improve.

Smart Self-Service
(Answer Bot)

It’s easy to build a knowledge base so that customers can resolve support issues themselves—and most actually prefer to. It’s great for businesses too. With Zendesk Guide, companies can scale and deflect tickets using smart self-service, including AI-powered tools like Answer Bot, to increase customer and agent satisfaction while also reducing support costs.

Zendesk Automated Functions

  • Simple ticketing system for new and existing customers
  • Automation and trigger functions to automate routine tasks
  • Real time chat
  • Automatic chat reply and chat-bot
  • Smart knowledge base for 24/7 self-support
  • Powerful reporting functions
  • Cloud-based platform that can grow with your business
  • Multi-brand management
  • Apps and integrations

Live Chat
and Messaging

Some customers are just in a hurry and need quick access to a real person. With Zendesk Chat and Message, you can also proactively engage customers—in real-time and in context.

Personal Support:
Call Center Software

For complex problems—like placing a complicated order or re-booking a flight—customers often call to get more personalized support. Zendesk Talk and Talk Partner Edition make it easy and efficient for agents to help customers over the phone as part of a seamless omni-channel support experience.

Zendesk Guide:
Software Support

The Zendesk Guide is a place for problem solving, as well as sharing those solutions with other members of the Zendesk community. With Zendesk Guide, your company can scale and deflect tickets using smart self-service, including AI-powered tools like Answer Bot, to increase customer and agent satisfaction while also reducing support costs.

Automated Functions:
Put your business on autopilot

The Zendesk Guide is a place for problem solving, as well as sharing those solutions with other members of the Zendesk community. With Zendesk Guide, your company can scale and deflect tickets using smart self-service, including AI-powered tools like Answer Bot, to increase customer and agent satisfaction while also reducing support costs.

Contact Unwired logic to see how one of these solutions can work for you.