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What we do
We enable our partners to grow and focus on the important bits – the customers
We do this by modernising their approach to technology and automating processes. We help them free up time and remove hassles, to concentrate on their core qualities. Our tool of choice – Digital Transformation. It can mean many things for different people. Find out below what it means to us.
Digitaltransformation is…
..re-imagining your tech, your processes and your customer journey. You can add value and provide personalized service at every interaction.
Leverage the potential of data, not only as a convenience tool, but as a source to inform every business decision. In other words – let data and processes make your work easier and more precise.
Flexible in our approach
We work on projects big and small. Sometimes customers require a complete overhaul of their digital infrastructure. Others simply need to update their payment structure. Our solutions are always tailored and we don’t stray away from any challenge.
our services
A skillset thatkeeps on growing
Flexible Zendesk integration
Flexible Zendesk integration
Up your customer service to the next level. With Zendesk you can have seamless and meaningful conversations with your customers across all channels.
Large-scale software testing
Large-scale software testing
No bad surprises! We follow a tried and vetted methodology to ensure the software works exactly as you envisioned – And if it doesn’t, we help you find out why and fix it.
Ticket Automation
Ticket Automation
Don’t waste time on repetitive administrative duties and clicking around in your CRM. With an automated sales force, you can instead focus on having valuable conversations with your customers.
Employee Experience
Employee Experience
Employee experience matters. It not only leads to higher job satisfaction and productivity but directly impacts your customer experience.
Customer experience
Customer experience
A great customer experience can be effortless if you have the right tools at your disposal. Meet your customers where they are and become more proactive in your interactions.
Digital transformation
Digital transformation
Reimagine how you can do business in the digital age: Un-silo your departments, transform your organisation, and speak to your customers with a unified voice.
Project management
Project management
Our project framework is flexible and adaptable. We make project technology works for you, not the other way around.
We are experts incustomer satisfaction
The sectors we cover
We work across all sectors,but there are a few we considerourselves experts in
Health & Fitness
The digital revolution is shaking things up in Health & Fitness. Companies are looking for modern ways to connect with their customers, and we have the right tools.
Software/IT
Your reputation is on the line when it comes to customer experience. We can help you reduce frustration factors and improve the success rate of your support team.
Travel & Hospitality
Word-of-mouth is essential in travel and hospitality. A positive customer experience can encourage customers to spread the word to their friends and family.
Retail
Retail was among the first to embrace digital customer experience. But there is still room to improve efficiency, effectiveness, and customer effort – with our toolbox.
Food delivery
Being one of the fastest-growing industries, comes with unique challenges. We can help you engage your customers and build lasting loyalty.
HR
Employee experience and customer experience are closely related. We can help you harness the synergies and boost effectiveness with modern tools.
Energy
The industry is changing, so it is how companies connect and interact with their customers. We have the tools to transform your entire customer experience.
Real estate
Building trust quickly is crucial in today’s competitive business environment. With our solutions, your support team can meet your customers where they are and build a lasting relationship.
Warehousing and logistics
We will set you up with the newest digital automation solutions to streamline, improve efficiency and provide a satisfying, hassle-free experience for your customers.
Our company wouldn’t exist today if it wasn’t or their ability to provide excellent service, with their deep knowledge on how to build a website that would not only meet our needs, but exceed our customer expectations.”
Customer experience (CX) is the one key to success in the digital age. Providing great CX throughout is no longer an option. It's imperative.
We will perform a thorough analysis of your performance and find out where your customer’s pain points lie.
We implement an omnichannel solution that makes it easy to manage customers across all of your preferred channels.
We will vastly up response times and resolution rates so you never leave your customers behind and looking elsewhere again.
our insight
We’re writing about it
FAQs
Digital transformation can be overwhelming.
Here are three common questions and their answers to give a little clarity.
- 1. Do you have a particular support platform?
We are a long-stand Zendesk and SweetHawk Premier Partner. We can tailor the solutions to your specific needs and make sure that you work with a scalable, adaptable and right-sized solution.
- 2. What is the difference between DX and CX?
Customer Experience (CX) is an umbrella term for all your customer interactions. Digital Transformation (DX) is about organizing and digitizing your business in a way that delivers the most value for your customer and brings you the biggest return on your investment.
- 3. Why is Omnichannel support so critical?
Omnichannel support allows your customers to make inquiries on their preferred channel. Meet your customers where they are and engage with them in a more meaningful, personalized, and natural way. With omnichannel support, you can turn support tickets into conversations and build customer loyalty.
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