How we do it

A collaborative journey
built to succeed

The three secrets successful businesses should know

Empathy ….

Walk a mile (or a process) in your customer’s shoes. It’s their experience and expectations that count when it comes to clicking ‘buy’.

Embrace change

The old ways aren’t always the best. Find a change champion in your company, rethink your processes and software, and commit to change.

Listen to your customers

Your customers are a precious source of information. Collect feedback at every interaction, learn from it, and the rest will follow.

Process driven

Our unique process that
gets you back on track

We’re a community of thinkers with a wealth of experience from different industries. We understand your problem and build tailored solutions that work for your business.

Automation 3 mins

Rethinking HR tech for Employee Experience Management : How Unwired Logic helped FIP group improve communication and collaboration with Zendesk and SweetHawk

For true change and lasting results, we must understand the core of the problem. Only then can we build you a right-sized solution that will remain relevant and flexible.

Automation 4 mins

From Burnout to Bliss: 2 SweetHawk Applications +Zendesk for Improving Employee Happiness

Our consultants will outline the project deliverables and deadlines and keep you updated on the progress at all times. A bit of planning can go a long way to ensure success.

Automation 5 mins

How Storeganise streamlined Oshiire Sangyo’s self-storage system with the power of automation

Once the project is concluded, our team will train your team on the new tool to make sure that you can use it to its full potential

Automation 2 mins

Zendesk Support Helps the Wheels Turn Faster at Cyclism

A happy client

Our company wouldn’t exist today if it wasn’t for their ability to provide excellent service, with their deep knowledge on how to build a website that would not only meet our needs, but exceed our customer expectations.”

Miles friedman

coo, Nile

our approach

Your customers’ needs. Front and centre

Meet your customers where they are and build loyalty faster with omnichannel support

We can help your business connect with customers on their preferred channels. Achieve a level of familiarity and trust with your customers that was impossible before- without extra effort.

Streamline your customer experience with automation

‘Efficiency and speed’ is the name of the game in customer support. Our experience shows you can deflect up to 65% of inquiries with the correct automation set-up. Faster resolution times equal happier customers.

Rethink how you talk to your customers – with social messaging services

Your customers connect with others through social messaging services. They want to communicate with you the same way. Our experience clearly shows – the more natural and intimate the conversation, the higher the customer satisfaction.

customers and building loyalty in-one

8 in 10 customers try to solve issues before contacting a customer representative. With our solutions, you can set up an intuitive self-service help center to guide the customers to the solution in minutes, if not seconds.

A reputation built on trust

Advocates for Change

Optimize your business
Re-think operations
Modernize infrastructure
Focus of efficiency

Flexible like an Olympic gymnast

Agile methodologies
Un-complicating the problems
Fresh perspectives

Profit makers

Right-sized projects
Focus on cost-effective processes
Budget friendly solutions

Specialists

We walk the talk
Our solutions work, because we’ve been successfully growing and scaling our business with them for 20 years

Case study

Rethinking Technology in HR: How Unwired Logic Helped FIP Group Improve Communication and Collaboration

With the new system, FIP Group was able to provide faster, consistent, and high-quality answers and solutions to all incoming inquiries. The number of new tickets dropped by 20% over the previous year because of automated workflows and better visibility of stakeholders. Now 34% of tickets receive a reply within one hour, representing a 200% improvement. The average resolution time is down to 16 hours – a 350% improvement.

Learn more about FIP group

FAQs

Digital transformation can be overwhelming.
Here are three common questions and their answers to give a little clarity.

1. How do I know I’m getting value for money?
Our goal is to provide you with practical, scalable, and customised solutions so that you can focus on growing your company. We don’t believe in techno-babble; we don’t believe in selling oversized projects. Our consultants take time to thoroughly analyse your business and your needs before proposing a solution. We want to ensure that your business grows and stays adaptable when the markets change. Oh, and – we treat every project as though we’re using our money.
2. How does your team measure success?
We don’t do one-off projects. Your continuous success is our success. A project is a financial business risk you can mitigate by bringing in expert support. We have gone through the learning curve so that you don’t have to. Our job doesn’t end with implementing the solution; it ends when we’ve trained your people to use the new tools and processes to maximum effect. We want you to maintain efficiency and focus on growth.
3. How can I be sure you’re the right fit?
We want to work with great people and customers where we can have a meaningful impact. Trust is very important, so we are here to partner with you for the long term.

We combine strategy, technology and empathy to deliver solutions that are built to respond

Great partnerships lead to great outcomes

A collaborative journey
built to succeed

The three secrets successful businesses should know

Empathy ….

Embrace change