SweetHawk

Make Zendesk even

more powerful

#1 Zendesk Apps that improve functionalities
and help you provide an improved personalized
customer experience

Excellent Employee Experience (EX) makes Excellent Customer Experience(CX)

Many factors contribute to your customer satisfaction – one of them is Employee experience, EX. Give your support team the tools they need to work effectively. In turn, they’ll be free to focus on helping your customers and leaving a good, lasting impression. Best of all – your new, efficient support will cost less.

Interested in EX, employee experience to make your customer satisfied? Learn more from HERE about how SweetHawk app can upgrade your EX.

The benefits

Why choose us?

1

New Perspective

Being an agile company, we can look at solutions with fresh eyes and implement a cost-effective right-sized solution

2

Don’t worry about licensing

Unwired Logic is a certified Reseller and Implementation Partner in the Asia Pacific Region, so we can help you purchase a license.

3

User training

Hands-on training for your support and admin teams to make the most of their new tools.

4

Post go-live support

SweetHawk is a tool that is constantly evolving with new features. As your business grows, we can provide suggestions or additional options to make it even more useful.

Need to know case studies? Learn more from HERE about how Unwired Logic helped FIP group.

5

We speak your language

Our multilingual team members will ensure you don’t get lost in translation.

Automate workflow

Set goals

Real-time reporting

Is this the right fit?

Here are

some of the features

Ctrl+Z

Accidentally added the wrong Macro to a ticket and have no way of knowing what it changed to? Simply undo it with a click

Follow-ups for closed tickets

Need to get back to a customer on a solved ticket sometime later? Add follow-ups to be created in the future

Zendesk CSAT surveys

Get more insight by conducting deeper-reaching CSAT surveys after a ticket is resolved

Timers

Crate down to the minute timers on tickets for just about any time-based use case you can think of

Cream of the crop

Sweethawk is the #1 Zendesk App Partner

More potent workflows

Create workflows as straightforward or elaborate as your process needs. Include automated reminders, notifications, and escalations with a few simple clicks