How we do it
We combine strategy, technology and empathy to deliver solutions that are built to respond
We call this right-sizing, where we implement agile systems that grow alongside your business needs. Using cost-effective means to what would otherwise be a costly solution.
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A collaborative journey
built to succeed
The three secrets successful businesses should know
Empathy ….
Walk a mile (or a process) in your customer’s shoes. It’s their experience and expectations that count when it comes to clicking ‘buy’.
Embrace change
The old ways aren’t always the best. Find a change champion in your company, rethink your processes and software, and commit to change.
Listen to your customers
Your customers are a precious source of information. Collect feedback at every interaction, learn from it, and the rest will follow.
Process driven
Our unique process that
gets you back on track
We’re a community of thinkers with a wealth of experience from different industries. We understand your problem and build tailored solutions that work for your business.
We’re a community of thinkers with a wealth of experience from different industries. We understand your problem and build tailored solutions that work for your business.
For true change and lasting results, we must understand the core of the problem. Only then can we build you a right-sized solution that will remain relevant and flexible.
Our consultants will outline the project deliverables and deadlines and keep you updated on the progress at all times. A bit of planning can go a long way to ensure success.
Once the project is concluded, our team will train your team on the new tool to make sure that you can use it to its full potential
Our company wouldn’t exist today if it wasn’t for their ability to provide excellent service, with their deep knowledge on how to build a website that would not only meet our needs, but exceed our customer expectations.”
our approach
Your customers’ needs. Front and centre
Meet your customers where they are and build loyalty faster with omnichannel support
We can help your business connect with customers on their preferred channels. Achieve a level of familiarity and trust with your customers that was impossible before- without extra effort.
Streamline your customer experience with automation
‘Efficiency and speed’ is the name of the game in customer support. Our experience shows you can deflect up to 65% of inquiries with the correct automation set-up. Faster resolution times equal happier customers.
Rethink how you talk to your customers – with social messaging services
Your customers connect with others through social messaging services. They want to communicate with you the same way. Our experience clearly shows – the more natural and intimate the conversation, the higher the customer satisfaction.
customers and building loyalty in-one
8 in 10 customers try to solve issues before contacting a customer representative. With our solutions, you can set up an intuitive self-service help center to guide the customers to the solution in minutes, if not seconds.
A reputation built on trust
Advocates for Change
- Optimize your business
- Re-think operations
- Modernize infrastructure
- Focus of efficiency
Flexible like an Olympic gymnast
- Agile methodologies
- Un-complicating the problems
- Fresh perspectives
Profit makers
- Right-sized projects
- Focus on cost-effective processes
- Budget friendly solutions
Specialists
- We walk the talk
- Our solutions work, because we’ve been successfully growing and scaling our business with them for 20 years
Rethinking Technology in HR: How Unwired Logic Helped FIP Group Improve Communication and Collaboration
With the new system, FIP Group was able to provide faster, consistent, and high-quality answers and solutions to all incoming inquiries. The number of new tickets dropped by 20% over the previous year because of automated workflows and better visibility of stakeholders. Now 34% of tickets receive a reply within one hour, representing a 200% improvement. The average resolution time is down to 16 hours – a 350% improvement.
FAQs
Digital transformation can be overwhelming.
Here are three common questions and their answers to give a little
clarity.
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1. How do I know I’m getting value for money?
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2. How does your team measure success?
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3. How can I be sure you’re the right fit?